The quality of services you provide to your customers is one of the prime factors in success of the organization. And one of them being managing the customer calls we get.
Since, the gap between your CRM and calls slow down your productivity, SalezShark has now integrated with MyOperator to help you establish a commendable customer call management system within the CRM. The integration will help you gain better visibility into the call activities.
So let’s take a dive into how these features in your solution will help you have productivity gains and the biggest ROI
Click-to-call
Ability to click on the Lead/Contact’s phone number and dial directly from within the CRM. This prevents misdialed numbers and wasted time.
Inbound screen popping
The pop up alerts for inbound calls with a link to Lead/Contact’s record in your CRM would allow you to put the information you need at your fingertips. This, thus, helps provide the personalized experience for person calling.
Call notes and sorting
A CRM telephony integration makes it easy for you to categorize the calls and take the notes from the same screen without having to navigate to different screens.
Call analytics
The real-time call performance analytics and call activity reporting are essential to monitor productivity. So, the call analytics will help you sort call data and easily access the results of calls made from the dialer.
The real-time call performance analytics and call activity reporting are essential to monitor productivity. So, the call analytics will help you sort call data and easily access the results of calls made from the dialer.
My Operator Features
Call recording
Record all inbound and outbound calls made from any device associated with the system (desk phone, softphone and even mobile phones). These recordings should be easily accessible directly in the contact record and easy to forward outside of the CRM. You should also be able to set playback and accessibility permissions for recordings, as well as pause recordings during a call for privacy and compliance purposes.
Inbound automatic call distribution
If you have multiple products or services that receive different types of calls, you want to make sure you can create multiple campaigns and have calls directed to the appropriate people. This feature will also allow you to queue and distribute inbound calls to available representatives. Also look for agent prioritization, which allows you to ensure users answer higher priority calls, based on pre-configured settings.
Call monitoring
Allows authorized supervisors to listen in to user calls and whisper to them if they need help.
Great for training, this feature allows managers to coach new employees. Additional services in this feature include a barge function that allows the supervisor to intervene in the call and be heard by both participants.
